Reference

Our Privacy Commitment to You

Q: Can I request all the data you hold on me?

Yes. Send an email to support@sinarapi138.club with your account email and a request to export your personal data. Within 10 business days, we'll provide a downloadable file with your profile details, account history and transaction summaries in a portable format.

Q: Who can I contact if I have a privacy concern?

Email support@sinarapi138.club or use live chat within your account (Help section). Include your account email and a description of your concern. Our compliance team will review your case and respond within 5 business days.

When you open an account with sinarapi138, your personal and payment information stays encrypted and secure.

Account verification securedPayment data encryptedWithdrawal details transparentYour control over access

Explore the Lobby Read FAQ

What Information We Collect and Why

sinarapi138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect your name, email, phone number and date of birth when you register — these are verified to confirm your identity and ensure you meet eligibility requirements where local law permits. When you deposit using DANA, OVO, GoPay or QRIS, we record the transaction ID,

1
amount and timestamp for reconciliation and fraud prevention. Your account activity — games played, deposits, withdrawals and support tickets — is logged so we can resolve disputes, honor your payout requests and investigate any unusual behaviour. We do not sell your data to third parties. Your
2
information is stored on secure servers in data centres selected for their compliance standards.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

How to Contact Us About Your Data

If you want to know what data we hold on you, ask us to correct something, request a copy of your information or explore your rights, reach out through any of these…

Email Support Write to our privacy team at [email protected] with your account email and the details of your request. We aim to respond within 3 business days.

Live Chat Open your account, head to the Help section and select Live Chat. Ask for the privacy or compliance team; they can log your request and explain your options.

Account Settings Once logged in, navigate to Settings > Privacy & Security to view your stored data summary, update contact details and manage cookie preferences.

DATA SECURITY INSIDE

How We Protect Your Privacy

Your account is protected by industry-standard encryption on every login and payment. We use secure socket layer (SSL) technology on all pages where you enter sensitive information — registration, deposit, withdrawal and…

Encryption in Transit

All data between your device and our servers travels through SSL/TLS encryption. Login, deposits, withdrawals and personal updates are protected end-to-end.

Payment Security

DANA, OVO, GoPay and QRIS transactions are tokenised. We never see your full banking details; our partners handle the secure handoff.

Data Retention

We keep your account data as long as your account is active. After closure, we retain records for 5 years to meet legal obligations, then securely delete them.

Cookies & Tracking

We use cookies to remember your login, language preference and game history. You can disable non-essential cookies in your browser or in your account settings.

Third-Party Sharing

We share data only with our payment processors, fraud-prevention partners and legal advisors when required by law. We never share your details with marketing firms or advertisers.

Your Rights & Changes

You can request correction of your details, ask us to delete your account or export your data. Email [email protected] or use Account Settings to initiate a request.

Frequently Asked Questions About Privacy

These answers cover the most common questions we hear from players in Jakarta, Yogyakarta and across Indonesia about how we handle personal data, account security and payment information on sinarapi138.

We collect your date of birth to verify you meet local eligibility requirements where local law permits. It's also used during account recovery and dispute resolution to confirm your identity. We do not share this with third parties and store it encrypted.

We retain full transaction records for 5 years to meet tax and regulatory obligations in Indonesia. These logs include the date, amount, reference ID and status of each deposit and withdrawal. After 5 years, we securely delete the records unless legal hold applies.

Yes. Send an email to [email protected] with your account email and a request to export your personal data. Within 10 business days, we'll provide a downloadable file with your profile details, account history and transaction summaries in a portable format.

Your account is marked inactive immediately, and you lose access to the lobby and wallet. Your data is retained securely for 5 years for legal and dispute-resolution purposes, then removed. You can request early deletion by emailing support with your account email.

We use cookies for login sessions, language settings and game history. Essential cookies cannot be disabled, but you can opt out of analytics and advertising cookies in your browser settings or in Account Settings > Privacy & Security. Some features may work less smoothly without optional cookies.

Email [email protected] or use live chat within your account (Help section). Include your account email and a description of your concern. Our compliance team will review your case and respond within 5 business days.

No. Your payment data is shared only with our trusted processing partners for DANA, OVO, GoPay and QRIS transactions, and only to complete your deposit or withdrawal. We never sell data to advertisers, data brokers or unrelated third parties.

Our Privacy Commitment to You

How to Contact Us About Your Data

How We Protect Your Privacy

Encryption in Transit

Payment Security

Data Retention

Cookies & Tracking

Third-Party Sharing

Your Rights & Changes

Frequently Asked Questions About Privacy

01 Why do you need my date of birth during registration?

02 How long do you keep my DANA, OVO, GoPay and QRIS transaction records?

03 Can I request all the data you hold on me?

04 What happens to my account information if I close my account?

05 Do you use cookies, and can I turn them off?

06 Who can I contact if I have a privacy concern?

07 Is my payment information shared with other companies?

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